Return Policy & Quality Guarantee
Return and Refund Policy – Ali Mango Farms
At Ali Mango Farms, we take pride in delivering the freshest, farm-to-table mangoes directly to your doorstep. Due to the perishable nature of our products, we have established the following policy to ensure quality and transparency for our customers.
1. Non-Returnable Policy
Because our products are fresh farm produce, all mango orders are non-returnable once they have been delivered and accepted by the customer.
2. Quality Assurance & Reporting Damaged Goods
We ensure strict quality checks before dispatch. However, if you receive a damaged or spoiled batch, you must report it to us immediately.
Mandatory Unboxing Video: To claim any damage, providing a clear, continuous, and uncut unboxing video is mandatory.
The video must start from the moment you open the sealed shipping package and continue until the full inspection of the mangoes.
Any video that appears edited, cut, or started after opening the package will not be accepted for a return or refund claim.
3. Refund and Reorder Process
Upon valid verification of the unboxing video, you may opt for a product reorder (subject to stock availability) or a refund.
Refund Timeline: Approved refunds will be processed and credited to your original payment method within 15 business days.
4. Delivery & Shipping Charges
Please note that all delivery charges are non-refundable. In the event of an approved return, the initial shipping/delivery cost will be deducted from the total refund amount.
5. Delivery Delays
Ali Mango Farms is not responsible for minor delays caused by courier services. A delivery delay does not qualify the product for a return unless the fruit is proven to be spoiled upon arrival.
📞 Need Help? Contact Us
If you have any questions or need to initiate a claim, please reach out to us via:
WhatsApp Support 1: 0303-6756289
WhatsApp Support 2: 0326-6526710
Official Website: alimangofarms.elevorax.com
At Ali Mango Farms, we take pride in delivering the freshest, farm-to-table mangoes directly to your doorstep. Due to the perishable nature of our products, we have established the following policy to ensure quality and transparency for our customers.
1. Non-Returnable Policy
Because our products are fresh farm produce, all mango orders are non-returnable once they have been delivered and accepted by the customer.
2. Quality Assurance & Reporting Damaged Goods
We ensure strict quality checks before dispatch. However, if you receive a damaged or spoiled batch, you must report it to us immediately.
Mandatory Unboxing Video: To claim any damage, providing a clear, continuous, and uncut unboxing video is mandatory.
The video must start from the moment you open the sealed shipping package and continue until the full inspection of the mangoes.
Any video that appears edited, cut, or started after opening the package will not be accepted for a return or refund claim.
3. Refund and Reorder Process
Upon valid verification of the unboxing video, you may opt for a product reorder (subject to stock availability) or a refund.
Refund Timeline: Approved refunds will be processed and credited to your original payment method within 15 business days.
4. Delivery & Shipping Charges
Please note that all delivery charges are non-refundable. In the event of an approved return, the initial shipping/delivery cost will be deducted from the total refund amount.
5. Delivery Delays
Ali Mango Farms is not responsible for minor delays caused by courier services. A delivery delay does not qualify the product for a return unless the fruit is proven to be spoiled upon arrival.
📞 Need Help? Contact Us
If you have any questions or need to initiate a claim, please reach out to us via:
WhatsApp Support 1: 0303-6756289
WhatsApp Support 2: 0326-6526710
Official Website: alimangofarms.elevorax.com
Kamran from Islamabad
just reserved a 10KG Box!